An HR helpdesk is a single source that an organisation’s employees can approach to resolve their HR related queries. Depending on the size of organisations, this role can be performed by individuals, software portals, or a combination of both.
Why is this essential?
Promptly resolving employee grievances leads to a satisfied and motivated workforce, which translates into higher productivity, improved organisational performance, and better talent retention.
We provide this service to organisations of all sizes. For one of our large clients, our team operates through their in-house portal to interact with and resolve employee queries. These can range from compliance and PF, to reimbursements and full and finals, to leave policies, and so on.